What is 1stMandate and how does it work? +
1stMandate is a digital platform that connects landlords, tenants, and agents for transparent property management, rent payment, and property verification.
Is 1stMandate a government platform or a private company? +
1stMandate is a privately developed platform by Hi-Dev Solutions Limited, designed to align with the Nigeria government's property regulatory framework.
How is 1stMandate different from other real estate platforms? +
Unlike regular listing sites, 1stMandate focuses on verified property management, digital agreements, rent collection, and compliance with real estate laws.
Is my personal information protected on the platform? +
Yes, your information is protected using end-to-end encryption and complies with Nigeria's Data Protection Regulation (NDPR).
Can I use 1stMandate from my mobile device? +
You can access 1stMandate via web on your phone, tablets and computer on www.1stmandate.com, and a mobile app version will be available soon.
How do I contact support if I have an issue? +
You can reach support via the 'Contact Us' page, or email hello@1stmandate.com.
How do I register my property on 1stMandate? +
Simply sign up as a landlord, go to 'Add Property', and await verification.
Can I manage multiple properties from one account? +
Yes, landlords can manage multiple verified properties under one dashboard.
How does 1stMandate help with rent collection? +
1stMandate automates rent collection and provides receipts, tracking, and reminders.
What fees does 1stMandate charge landlords? +
Service fees vary by transaction type and are displayed before final submission.
Can I pay rent directly through the portal? +
Yes, rent payments can be made securely through your 1stMandate wallet or linked bank card.
Which payment methods are supported? +
Bank transfers, cards, and wallet payments are accepted through our secure payment gateway.
What happens if a transaction fails? +
Any failed transaction is automatically reversed within 24–48 hours depending on your bank.
Are my banking details secure? +
Yes, 1stMandate uses certified payment systems to ensure bank-grade payment security.
I can't log in, what should I do? +
Click 'Forgot Password' on the login page to reset your password using your registered email.
How do I update my profile details? +
Go to 'Settings' on your dashboard to update contact details or change your password.
How can I delete my account permanently? +
Submit a request to hello@1stmandate.com for account deactivation.