What is 1stMandate and how does it work?? +
1stMandate is a digital platform that connects landlords, tenants, and agents for transparent property management, rent payment, and property verification.
Is 1stMandate a government platform or a private company?? +
1stMandate is a privately developed platform by Hi-Dev Solutions Limited, designed to align with the Nigeria government’s property regulatory framework. It is carefully designed to seamlessly suite the distinct real estate regulatory regimes of the various states in Nigeria.
How is 1stMandate different from other real estate platforms?? +
Unlike regular listing sites, 1stMandate focuses on verified property management, digital agreements, rent collection, and compliance with Lagos State real estate laws.
Is my personal information protected on the platform?? +
Yes, your information is protected using end-to-end encryption and complies with Nigeria’s Data Protection Regulation (NDPR).
Can I use 1stMandate from my phone or only through the web?? +
You can access 1stMandate via web on your phone, tablets and computer on www.1stmandate.com, and a mobile app version will be available soon.
How do I contact support if I have an issue?? +
You can reach support via the ‘Contact Us’ page, or email support@1stmandate.com. Landlord FAQs
How do I register my property on 1stMandate?? +
Simply sign up as a landlord, go to 'Add Property', and await verification.
Can I manage multiple properties from one account?? +
Yes, landlords can manage multiple verified properties under one dashboard.
How does 1stMandate help with rent collection?? +
1stMandate automates rent collection and provides receipts, tracking, and reminders.
What fees does 1stMandate charge landlords?? +
Service fees vary by transaction type and are displayed before final submission. Agent FAQs
How do I become a verified agent on 1stMandate?? +
Create an agent account, upload your certification (if available), and complete identity verification.
Can I manage multiple properties for different landlords?? +
Yes, verified agents can manage multiple property portfolios and earn commission per transaction. Tenant FAQs
Can I pay rent directly through the portal?? +
Yes, rent payments can be made securely through your 1stMandate wallet or linked bank card. Payment & Security FAQs
Which payment methods are supported?? +
Bank transfers, cards, and wallet payments are accepted through our secure payment gateway.
What happens if a transaction fails?? +
Any failed transaction is automatically reversed within 24–48 hours depending on your bank.
Are my banking details secure?? +
Yes, 1stMandate uses Flutterwave’s certified system to ensure bank-grade payment security. Legal & Compliance FAQs
Can 1stMandate assist in rent or property disputes?? +
Yes, verified users can access legal support or mediation through our partner law firms. Technical & Support FAQs
I can’t log in what should I do?? +
Click ‘Forgot Password’ on the login page to reset your password using your registered email or phone number.
How do I update my profile details?? +
Go to ‘Settings’ on your dashboard to update contact details or change your password.
How can I delete my account permanently?? +
Submit a request to support@1stmandate.com for account deactivation.